As part of the ongoing fight against COVID-19, the Victorian Government has now imposed a strict Stage 4 lockdown which, amongst other things, requires all non-essential businesses to temporarily close.

McPhail & Partners are fully committed to doing our part to support this endeavour and have closed our office as of 5pm Wednesday 5th August 2020, with the entire team now working from home.

We remain fully operational but have outlined below some of the changes that we have made to enable us to continue to provide all the services you may require.

GETTING IN TOUCH

Under the Stage 4 restrictions, no physical client meetings will be held either at the McPhail & Partners offices or at client premises.

The team will still be available during normal office hours (8:30am – 5:00pm Mon-Fri) and can be contacted by the following methods:

  • Phone – the main office number is 9898 9221 and your calls can be transferred to the relevant team member
  • Email – either directly with one of our team members of to office@mcphail.com.au
  • Zoom – phone or email us to book a Zoom call

 EXCHANGE OF DOCUMENTS

With the 2020 financial year now ended we know many of you are keen to get your tax returns and financial statements prepared.  To enable the most efficient and timely turnover we ask that where possible you provide your source documents electronically to avoid any unnecessary delays.

We can accept documents via Email however if your records contain sensitive information such as TFNs or HIN/SRN references for shareholdings we have 2 secure online portals available that can be used.

Both the MYOB Client Portal (also used for electronic tax return approval) and Secure Returns can be accessed from our website at https://www.mcphailandpartners.com.au/client-login/.  If you aren’t already setup on one of these portals please contact us to arrange a new user setup.

We understand that not all clients will be able to utilise these online systems so our PO Box (PO Box 40, Mitcham, VIC 3132) will still be monitored if mailing your records is required.  We expect the postal system will be under significant strain during the lockdown so delays should be expected if the post is used.

As the Mitcham Office will be unattended we ask that no records be left at, or delivered directly to the office.  If none of the options above are suitable to you please call us on 9898 9221 so we can make alternate arrangements.

APPROVAL OF DOCUMENTS

We will be unable to produce paper-based products during this lockdown so all tax returns, BAS/IAS returns and financial statements will need to be sent via our electronic portals or via email for review and approval.

Further guidance on the use of these electronic approval systems will be provided by the team as our work is completed and we are happy to walk you through the process over the phone or on Zoom if required.

If these alternatives are not suitable for you then unfortunately you will need to wait until we return to the office after lockdown to produce the paper versions for you.

We thank you for your ongoing support, understanding, and patience through these challenging times. We hope that you and your families stay safe and healthy throughout the pandemic and look forward to seeing you all on the other side.

If you wish to discuss any of these changes further please do not hesitate to contact the office on 9898 9221.