With Victoria again entering Stage 3 lockdown in the ongoing battle against COVID-19 we have implemented a number of changes to our operations to ensure the safety of our staff, clients and community whilst still remaining fully operational.

Office Closure and Remote Working

As per the Victorian Government guidelines, all staff that are able to work from home are now working remotely from home.  Whilst the team is physically separated we are in constant communication and all have full access to the McPhail’s system so we can continue to provide our full service offering to you, our clients.

We are hopeful the current Stage 3 lockdown will only last for the 6 weeks originally announced however, we will continue to follow the directions of the Victorian Government as more information becomes available.

In light of the current restrictions, no physical client meetings will be held at the McPhail & Partners offices until further notice.

The team will still be available during normal office hours (8:30am – 5:00pm Mon-Fri) and can be contacted by the following methods:

  • Phone – the main office number is 9898 9221 and your calls can be transferred to the relevant team member
  • Email – either directly with one or our team members of to office@mcphail.com.au
  • Zoom – phone or email us to book a Zoom call

Exchange of Documents

With the 2020 financial year now ended, we know many of you are keen to get your tax returns and financial statements prepared.  With the team working remotely, we ask that where possible you provide your source documents electronically to avoid any unnecessary delays.

We can accept documents via Email however if your records contain sensitive information such as TFNs or HIN/SRN references for shareholdings we have 2 secure online portals available that can be used.

Both the MYOB Client Portal (also used for electronic tax return approval) and Secure Returns can be accessed from our website at https://www.mcphailandpartners.com.au/client-login/.

If you aren’t already setup on one of these portals please contact us to arrange a new user setup.

We understand that not all clients will be able to utilise these online systems so our PO Box (PO Box 40, Mitcham, VIC 3132) will still be monitored if mailing your records is required.

We ask that records not be left unattended at the office.  If none of the options above are suitable to you please call us on 9898 9221 so we can make alternate arrangements.

Approval of Documents

As much as possible we would like to utilise our electronic portals and email to provide completed tax returns and financial statements for review and approval.  These systems provide a much more efficient turnaround time and don’t require any of our team to be physically in the office to print and mail out documents.

The team here at McPhails can discuss these alternatives with you as needed to ensure we can find the right option for each of you.


We thank you for your ongoing support, understanding and patience through these challenging times. If you wish to discuss any of these changes further please do not hesitate to contact the office on 9898 9221.